Simple Ways to Improve the Ecommerce Customer Experience

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Everything you ever wanted to know about contact centers, from how they work to how you can use them to your advantage. The answers to all your questions in one place.
Click to Call
Click-to-Call Chrome Extension For Outbound Calls
Salseforce Integration
Integrating Salesforce With Contacto's Contact Center
Zendesk Integration
Integrating Zendesk With Contacto’s Contact Center.
Create And Manage Contact Center Teams
Contacto’s Admin Console makes it easy to manage and edit teams.
The New Unified Cloud Contact Center
Learn how to configure an API to route a caller based on the specific criteria within Contacto.
How To Create A Simple IVR Menu
Create customised scripts, menus, and options with Contacto’s interactive voice response system.
Create A Custom API Call
Learn how to configure an API to route a caller based on the specific criteria within Contacto.
CX Transformation
Keeping up with the Tech and Service Demands of the Intelligent Consumer
How To Make Outbound Calls
Easily initiate outbound calls to contacts within your CRM.
How to Buy a Phone Number
Buy phone numbers anytime, anywhere around the world for your agents.
How to Add Live Chat To Your Website
Provide 24/7 coverage to your customers with live chat.
Drag & Drop Contact Center Workflow
Contacto’s flow builder provides endless customizability to meet your team’s needs.
Customer Ticket History
Unlock full insight into a customer’s prior conversations with ticket histories.
Unify Your Agent’s Desktop
Manage multiple customer conversations and records within a single view.

Customer service has
never been simpler.

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