Omnichannel customer service puts your customers at the center.

Find the plan that works for you today.

  • Monthly Billing
  • Annual Billing
per user, per month

For small teams getting started with omnichannel customer service.

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The Professional plan includes:
  • Chat, Messaging & Social channels
  • Unified agent desktop with omni-channel customer conversations
  • Conversation History
  • Case Updates
  • Basic Routing
per user, per month

For midsized teams enhancing omnichannel customer service with advanced features.

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Includes everything in Professional, plus:
  • Voice channel
  • Heuristic-based & Skill-based Routing
  • Holidays
  • Queues & Callback
  • Custom agent statuses & Dispositions
  • Custom API
Custom Pricing
50 users minimum

For large teams that need customized omnichannel capabilities.

Coming Soon
Includes everything in Business, plus:
  • Custom Actions
  • Speech enabled IVRs
  • Queue management
  • Custom Reports and Service-level Monitoring
  • Servicenow, Oracle Service Cloud Integrations
  • Custom API

Rates and surcharge fees vary by location and carrier. View applicable fees here.

Frequently Asked Questions

As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.

Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.

We strive to be transparent in all of our pricing. Voice, SMS/MMS, and WhatsApp usage fees vary by country, and messaging surcharges vary by carrier. A complete list of usage rates and surcharge fees can be found on our Rates and Fees page.

We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.

No. Our Professional and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.

Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.


Why Contacto?

Powered by Plivo's global premium communications network providing
99.99% uptime, Contacto is the most reliable cloud contact center on the market.

With Contacto, B2C teams are supported by helpful automations and a unified agent
desktop, allowing them to provide an omnichannel experience that exceeds customer needs.


View the full Contacto experience

Schedule Live Demo