Transparent pricing plans for your business

All plans include two-way Salesforce integration. Get started with any plan today.

Professional
$35
per user, per month

For teams looking to serve customers over chat, messaging and social.

Join waitlist
The professional plan includes:
  • Chat, Messaging & Social channels
  • Unified agent desktop with omni-channel customer conversations
  • Conversation History
  • Case Updates
  • Basic Routing
  • Business Hours
  • Conversation Flow Builder
  • Web Chat & In-app Chat
  • Live Conversation monitoring
  • Basic Reports
  • Salesforce service cloud, Zendesk, Shopify Integrations
  • Webhook Integration
Business
$65
per user, per month

For teams looking to provide omnichannel customer service.

Join waitlist
Includes everything in Professional, plus:
  • Voice channel
  • Heuristic-based & Skill-based Routing
  • Holidays
  • Queues & Callback
  • Custom agent statuses & Dispositions
  • On-call controls, Call recordings
  • Customizable chat widgets
  • Canned Responses
  • Team Collaboration
  • Live queue & agent monitoring
  • Manager assistance
  • Advanced Reports
  • Kustomer, Hubspot Integrations
Enterprise
Custom Pricing
50 users minimum

For larger teams that need a customized offering to align with business needs.

Coming Soon
Includes everything in Business, plus:
  • Custom Actions
  • Speech enabled IVRs
  • Queue management
  • Custom Reports and Service-level Monitoring
  • Servicenow, Oracle Service Cloud Integrations
  • Single Sign On
  • Custom Roles and Permissions
  • Personalized Onboarding
  • Customized SLAs & Priority Support
*Customized based on needs of the customer
 

Professional

Business

Enterprise

 
 
Channels
Chat
Messaging (SMS/MMS)
Whatsapp Business
Facebook
Twitter
Instagram
Voice
Features - Agents
Omni-Channel Conversations
Conversation History
Unified Agent Desktop
Case Updates
Custom Actions
Features - Managers and Administrators
Routing
Business Hours
Holidays
Configurable Dispositions
Conversation Flow builder
Private Notes
Conversation notes & After Conversation Work
Team Collaboration (Transfer to team, Transfer to agent)
Queues
Automatic Call & Conversations Distributor (ACD)
Configure Custom Agent Statuses
Chat
Web-Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widgets
Canned Responses
Text Messages
Two-way Text Messaging
MMS Messaging
Voice
Receive Calls over Local & Toll-free Numbers in 56+ countries
Number Porting
Programmable IVR
Custom Greetings with Multilingual Support
On-call Controls
Call Transfers
Record Calls
Pause Recording
Recording Storage
Call Conferences
Callback
Speech Enabled IVR (Phone Trees)
Monitoring
Live Conversation monitoring
Live Queue monitoring
Live Agent monitoring
Manager Assistance
Queue Management
Reporting and Performance
Performance and Coaching
Reports & Dashboards
Service Level Monitoring
Conversation Volume Forecasting
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Shopify
Webhook Integration
Hubspot CRM
Kustomer
Servicenow
Oracle Service Cloud
Administration & Security
Single Sign On
Roles and Permissions
Recording Storage
Support
Service-level Agreement (SLA)
Onboarding
Support

Professional

 
L
L
L
L
L
L
 
L
L
L
L
 
Basic i Routing based on availability
Basic i Global
No
L
L
L
L
No
No
No
No
 
L
L
L
No
No
 
5 countries
US & CA
 
 
L
 
Add-on
Basic
No
No
 
L
L
L
L
L
 
No
Basic
 
Standard
No
Email

Business

 
L
L
L
L
L
L
L
 
L
L
L
L
 
Advanced i Heuristic routing based on handle time, handled volume - Skill based routing
Advanced i Global & Groups
L
L
L
L
L
L
Upto 30
L
L
 
L
L
L
L
L
 
5 countries
US & CA
 
L
L
L
L
L
L
L
L
1 year
Up to 3 participants
L
No
 
L
L
L
L
 
Add-on
Advanced
No
No
 
L
L
L
L
L
L
L
No
No
 
No
Advanced
1 year
 
Standard
Standard
Email & Chat

Enterprise

 
L
L
L
L
L
L
L
 
L
L
L
L
L
 
Advanced i Heuristic routing based on handle time, handled volume - Skill based routing
Advanced i Global & Groups
L
L
L
L
L
L
Unlimited
L
L
 
L
L
L
L
L
 
5 countries
US & CA
 
L
L
L
L
L
L
L
L
Custom
Up to 10 participants
L
L
 
L
L
L
L
L
 
Add-on
Custom
L
L
 
L
L
L
L
L
L
L
L
L
 
L
Custom
Custom
 
Custom
Customized
Email, Chat & Phone
 

Frequently Asked Questions

Yes. We offer number porting in the US, Canada, UK, and Australia to enable seamless business phone transition from your existing provider.

You can cancel your account at the end of your term.

Calling and texting within the US and Canada is unlimited and does not incur additional charges by the minute. International calling and texting will incur additional charges per minute/unit, which vary by country.

Salesforce integration is included in every plan without any fees or upcharge. A pre-built two-way integration with Salesforce CRM is at the core of our offering.

No, every user can access Contacto across any of their devices without incurring any additional charges. Contacto offers desktop apps for both Mac and Windows operating systems, mobile apps for iOS and Android, and a Google Chrome Extension.

We accept all major credit cards. Your subscription fees for your plan will be charged on a year-to-year basis. Any additional usage charges for calls and messages are deducted from your account balance as incurred.

On our Professional plan, you only need one user to get started. Our Business plan starts at a minimum of 5 users.

All plans come bundled with support. Professional plans get 24/5 email support, while Business plans get 24/5 email and chat support. Additionally, we also have a self-service help center to provide you with assistance.