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Omnichannel customer service puts your customers at the center.

Find the plan that works for you today.

Professional
$35
per user, per month

For teams looking to serve customers over chat, messaging and social.

Request a Demo
The professional plan includes:
  • Chat, Messaging & Social channels
  • Unified agent desktop with omni-channel customer conversations
  • Conversation History
  • Case Updates
  • Basic Routing
  • Business Hours
  • Conversation Flow Builder
  • Web Chat & In-app Chat
  • Live Conversation monitoring
  • Basic Reports
  • Salesforce, Service cloud, Zendesk, Shopify Integrations
  • Hubspot and Webhook integrations
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Business
$65
per user, per month

For teams looking to provide omnichannel customer service.

Request a Demo
Includes everything in Professional, plus:
  • Voice channel
  • Heuristic-based & Skill-based Routing
  • Holidays
  • Queues & Callback
  • Custom agent statuses & Dispositions
  • On-call controls, Call recordings
  • Customizable chat widgets
  • Canned Responses
  • Team Collaboration
  • Live queue & agent monitoring
  • Manager assistance
  • Advanced Reports
  • Kustomer, Hubspot Integrations
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Enterprise
Custom Pricing
50 users minimum

For larger teams that need a customized offering to align with business needs.

Coming Soon
Includes everything in Business, plus:
  • Custom Actions
  • Speech enabled IVRs
  • Queue management
  • Custom Reports and Service-level Monitoring
  • Servicenow, Oracle Service Cloud Integrations
  • Single Sign On
  • Custom Roles and Permissions
  • Personalized Onboarding
  • Customized SLAs & Priority Support
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*Customized based on needs of the customer
 

Professional

$35
per user, per month
Request a Demo

Business

$65
per user, per month
Request a Demo

Enterprise

Custom Pricing
50 users minimum
Coming Soon
 
 
Channels
Chat
Web-Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widgets Engage with customers on your website through a chat widget you can customize with your own brand.
Canned Responses
Messaging (SMS/MMS)
Two-way Text Messaging
MMS Messaging
Whatsapp Business
Facebook
Twitter
Instagram
Voice
Receive Calls over Local & Toll-free Numbers in 56+ countries
Number Porting
Programmable IVR Create your perfect combination of IVR scripts, menus, and options to avoid call transfer and improve first-call resolution rates.
Custom Greetings with Multilingual Support Configure your voice messages and prompts in 27 languages and more than 40 voices.
On-call Controls Take control of the conversation with hold, mute, transfer, and call conferencing to give customers the best experience.
Call Transfers
Record Calls
Pause Recording
Recording Storage
Call Conferences
Callback
Speech Enabled IVR (Phone Trees)
Features - For Agents
Omni-Channel Conversations Switch channels mid-conversation without getting routed to a new agent or losing the thread.
Conversation History
Unified Agent Desktop Answer customer calls and reply to chats and messages from a single application, plus access customer data from integrated systems.
Case Updates
Custom Actions Make updates to integrated third-party systems directly from the Unified Agent Desktop, so agents don’t have to toggle between systems.
Features - For Managers and Administrators
Routing Configure rules to route inbound conversations based on agent availability, workload, and skills.
Business Hours Configure the unique operational hours of your business and define the journey for customer service requests received in off-hours.
Holidays
Configurable Dispositions Give other agents more context with pinned notes, and assigned dispositions to track performance and satisfaction.
Conversation Flow Builder Customize your customer journeys with a drag-and-drop flow builder that makes it easy to design, build, and deploy with just a few clicks.
Private Notes
Conversation notes & After Conversation Work Dedicated time after each conversation for agents to update notes and dispositions.
Team Collaboration (Transfer to team, Transfer to agent) Transfer conversations to other teams or agents to best resolve a customer’s issue.
Queues
Automatic Call & Conversations Distributor (ACD) Route inbound conversations based on customer data, IVR, business hours, and agent skills to optimize the customer experience.
Configure Custom Agent Statuses
Monitoring
Live Conversation Monitoring Managers and supervisors can monitor real-time conversations between customers and agents.
Live Queue Monitoring
Live Agent Monitoring View real-time data around agent productivity so you can identify trends and adjust accordingly.
Manager Assistance Observe conversations with customers in real time, and provide inputs to your agent to help resolve the issue — but the customer won’t hear a thing.
Queue Management
Reporting and Performance
Performance and Coaching Assess agent performance through call scoring and transcripts, and provide feedback tailored to each rep and interaction.
Reports & Dashboards
Service Level Monitoring
Conversation Volume Forecasting Watch for trends in customer service request volume by channel to optimize your resource allocation.
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Shopify
Webhook Integration
Hubspot CRM
Kustomer
Servicenow
Oracle Service Cloud
Administration & Security
Single Sign On
Roles and Permissions
Recording Storage
Support
Service-level Agreement (SLA)
Onboarding
Support

Professional

L
L
L
L
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L
5 countries
View Coverage & Rates
US & CA
L
L
L
L
 
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L
L
L
L
L
L
L
Basic Routing based on availability
Basic Global
—
L
L
L
L
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L
L
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L
Add-on
Basic
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L
L
L
L
L
L
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L
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Basic
—
L
Standard
—
Email

Business

L
L
L
L
L
L
L
5 countries
View Coverage & Rates
US & CA
L
L
L
L
L
L
View Coverage & Rates
L
L
L
L
L
L
L
1 year
Up to 3 participants
L
—
L
L
L
L
L
L
L
Advanced Heuristic routing based on handle time, handled volume - Skill-based routing
Advanced Global and Queue
L
L
L
L
L
L
Yes - Upto 30
L
L
L
L
L
L
L
—
L
Add-on
Advanced
L
L
L
L
L
L
L
L
L
L
—
—
L
—
Advanced
1 year
L
Standard
Standard
Email & Chat

Enterprise

L
L
L
L
L
L
L
5 countries
View Coverage & Rates
US & CA
L
L
L
L
L
L
View Coverage & Rates
L
L
L
L
L
L
L
Custom
Up to 10 participants
L
L
L
L
L
L
L
L
L
Advanced Heuristic routing based on handle time, handled volume - Skill-based routing
Advanced Global and Queue
L
L
L
L
L
L
Yes - Unlimited
L
L
L
L
L
L
L
L
L
Add-on
Custom
L
L
L
L
L
L
L
L
L
L
L
L
L
L
Custom
Custom
L
Custom
Customized
Email, Chat & Phone
 

Frequently Asked Questions

Yes. We offer number porting in the US, Canada, UK, and Australia to enable seamless business phone transition from your existing provider.

You can cancel your account at the end of your term.

US and Canada is not free, calling in any country is based on rates. International calling and texting will incur additional charges per minute/unit, which vary by country.

Salesforce integration is included in every plan without any fees or upcharge. A pre-built two-way integration with Salesforce CRM is at the core of our offering.

No, every user can access Contacto across any of their devices without incurring any additional charges. Contacto offers desktop apps for both Mac and Windows operating systems, mobile apps for iOS and Android, and a Google Chrome Extension.

We accept all major credit cards. Your subscription fees for your plan will be charged on a year-to-year basis. Any additional usage charges for calls and messages are deducted from your account balance as incurred.

On our Professional plan, you only need one user to get started. Our Business plan starts at a minimum of 5 users.

All plans come bundled with support. Professional plans get 24/5 email support, while Business plans get 24/5 email and chat support. Additionally, we also have a self-service help center to provide you with assistance.