Frequently Asked Questions

As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.

Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.

We strive to be transparent in all of our pricing. Voice, SMS/MMS, and WhatsApp usage fees vary by country, and messaging surcharges vary by carrier. A complete list of usage rates and surcharge fees can be found on our Rates and Fees page.

We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.

No. Our Professional and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.

Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.