Powerful Live Chat
Modern customer service demands simple, powerful chat. Contacto has customizable web widgets, and can easily be embedded in Andriod and iOS apps for a seamless experience. Simple. Modern. Contacto
Contacto in the News
Live Chat Features
Modern Customer Service
Maximize Agent Productivity. Manage multiple conversations as needed, especially during peak seasons or as business needs require. Each conversation contains full context and history from integrated systems on the Unified Agent Desktop.
Meet your customers where they are. Best-in-class call quality matched with the most popular messaging channels: chat, SMS, and WhatsApp. See the entire conversation, regardless of channel, in one thread on the Unified Agent Desktop.
Unified Agent Desktop
Integrate with anything. Connect your CRM, ticketing, order management, payment, and other business systems and perform tasks that would traditionally take place across multiple applications all within the Unified Agent Desktop.
3 reasons to choose Contacto
as your contact center solution
Customer service happens any time, anywhere, on any channel. Contacto’s omnichannel contact center pulls all customer service communications, information, and ticket history into a single, unified screen to keep your agents efficient.
Contacto's contact center is built omnichannel from the ground up with all of the modern communication and self-service channels customers expect. Whether you're taking customer service requests via chatbot or live via voice, chat, SMS, or WhatsApp, you'll never be out of touch with your customers.
Contacto's #1 rated communication platform and flexible, transparent pricing plans offer high value at a fraction of the cost. Don't settle for poor call quality, billing surprises, and systems that you'll outgrow. Scale your customer service with Contacto.
Omnichannel customer service puts your customers at the center.
Find the plan that works for you today.
For small teams getting started with omnichannel customer service.
- Unified Agent Desktop
- Voice (Inbound and Outbound)*
- Call Recording and Storage (6 mos)
- Basic Chat (Web and In-App Mobile)
- Messaging (SMS/MMS for US & CA)*
- WhatsApp for Business Messaging
- Multilingual and Custom Greeting Functionality
- Basic IVR Routing
- Queues (10 total)
- Basic Business Hours
- Basic Live Monitoring Dashboards
- Basic Historical Reporting
- Integrations with Salesforce Service Cloud, Zendesk
- Integrations via Webhook
- Basic Support
For midsized teams enhancing omnichannel customer service with advanced features.
- Call Conferencing (up to 3 participants)
- Request Callback
- Call Recording and Storage (12 mos)
- No-Code Flow Builder
- Queue and Skill-Based IVR routing
- Custom Chat Widget with Automated Responses
- Queues (30 total)
- Custom Agent Statuses and Call Dispositions
- Advanced Reporting
- Enhanced Support
Frequently Asked Questions
As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.
Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.
We strive to be transparent in all of our pricing. Voice, SMS/MMS, and WhatsApp usage fees vary by country, and messaging surcharges vary by carrier. A complete list of usage rates and surcharge fees can be found on our Rates and Fees page.
We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.
No. Our Professional and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.
Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.