Contacto Learning Center

Everything you ever wanted to know about contact centers, from how they work to how you can use them to your advantage. The answers to all your questions in one place.

The Ultimate Guide To Contact Centers

The Ultimate Guide To Contact Centers

Customers these days have incredibly high standards for the B2C businesses. Learn what contact centers are, how they help improve customer service, their benefit, and the various forms they take.

  • 14 Minutes Read
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What is CCaaS (Contact Center As A Service)?

Contact center as a service (CCaaS) is cloud-based customer experience software that powers contact centers. Learn how it impacts a business and how to go about evaluating different vendors.

  • 11 Minutes Read