Salesforce Integration. Simplified

Contacto: The Omnichannel Contact Center Software

Add super-quality voice, messaging & chat
Seamless integration - get started in minutes
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Here’s why Salesforce + Contacto integration is better

Contacto’s Salesforce integration goes deeper than the competition, offering:
Preconfigured & deep custom integrations
Salesforce data & actions in Contacto Agent Desktop
Clean, uncluttered UX
Call, Chat, SMS, WhatsApp: We have it all covered!

Complexity for your customers or your agents is the enemy of great customer service. Your omnichannel contact center should be simple, fully integrated, and easy to use. Contacto’s stand-alone Agent Desktop makes it happen.

Voice
Crystal-clear conversations, powered by Plivo’s award winning platform that minimizes latency and call drops.
Chat
Engage with customers via chatbots seamlessly integrated into your website or app. Create intelligent conversational workflows that instantly update in Salesforce.
Messaging
Extensive global support on SMS/MMS and social chat platforms like Whatsapp, with functionalities like automated responses, concurrent messaging, and image/video attachment support.

Feature-packed. Flexibly-priced.

Customer Service Custom-made
  • Seamless Channel Switching
  • Drag-and-drop workflow builder
  • API-powered IVR
  • Concurrent conversations
Reporting & Analytics
  • Extensive Pre-built reports
  • Real-time team activity & performance dashboard
  • Automated customer feedback workflow
Monitoring & Coaching
  • Call Recording, Call Whispering & Call Barging
  • Transcripts, Coaching & Call Scoring
  • Customizable customer satisfaction & agent productivity metrics
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve chatbots
Unified Agent Desktop
Automatic call and conversations distributor (ACD)
Historical analytics
Preconfigured Integrations
24/5 Support
RECOMMENDED
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable chat widget
Canned responses
Internal knowledge base
Advanced routing, queues & callbacks
Live queue monitoring
Preconfigured integrations

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Growth
Business
Enterprise
Full Name not valid
Email for trial account & meeting invite.
Full Name not valid
Contact number for meeting setup.
Full Name not valid
Please fill all required fields
We treat your data with the highest level of care and precision. Read Privacy Policy.
Thanks for reaching out!

We can’t wait for you to see Contacto in action. One of our experts will be in touch shortly to schedule your personalized demo.

Oops! Something went wrong while submitting the form.