Today, customer lines of communication go far beyond the telephone. SMS messaging, on-site and in-app chat, and social media are all growing channels for consumer-facing customer service.
While it’s critical to allow your customers to communicate with you via the channels that are most convenient for them, you must also offer a cohesive customer experience at every touchpoint. One of the most critical parts of that experience includes facilitating easy communication with service agents and delivering fast, satisfying, personalized resolutions.
At Contacto, our mission is to enable omnichannel customer communications with a human touch — especially in a time when human connection is so important. We’ve come up with this list of 10 communications priorities to help you meet new and changing customer expectations, so you can provide a better customer experience and enhance loyalty.
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