Omnichannel Contact Center

When it comes to support, your customers deserve only the best. Empower your agents and simplify your customer service experience with Contacto's modern, unified contact center.

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Contact Center Features

Modern Customer Service

Omnichannel communications

Best-in-class call quality matched with the most popular messaging channels in one Unified Agent Desktop. Seamlessly switch between voice, WhatsApp, SMS, and web and in-app chat.

Unified agent desktop

Connect your CRM and ticketing, order management, payment, and other business systems and enable agents to perform tasks that would traditionally take place across multiple applications all within the Unified Agent Desktop.

Self-service chatbots

Eliminate wait time for your customers while increasing efficiency for your agents with powerful self-service chatbots on all messaging channels: web and in-app chat, SMS, and WhatsApp.

Queues, routing and IVR

Configuring queues, routing, and IVR is easy with Contacto's drag-and-drop FlowBuilder. Setup teams, API lookups, and logic routing to see the benefits of a unified, omnichannel contact center.

Live monitoring and reporting

Monitor live agent, queue, and operations metrics on a single dashboard. Go deeper with historical reporting.

Integrate with anything

Contacto's preconfigured integrations and API reduce agent workflow hurdles and important agent activities into one window - even those in your custom or proprietary system.


3 reasons to choose Contacto
as your contact center solution


Customer service happens any time, anywhere, on any channel. Contacto’s omnichannel contact center pulls all customer service communications, information, and ticket history into a single, unified screen to keep your agents efficient.

1. Simple


Contacto's contact center is built omnichannel from the ground up with all of the modern communication and self-service channels customers expect. Whether you're taking customer service requests via chatbot or live via voice, chat, SMS, or WhatsApp, you'll never be out of touch with your customers.

2. Modern

High Value

Contacto's #1 rated communication platform and flexible, transparent pricing plans offer high value at a fraction of the cost. Don't settle for poor call quality, billing surprises, and systems that you'll outgrow. Scale your customer service with Contacto.

3. High Value

Powered by Plivo logo

The most reliable cloud Contact Center Solution — powered by Plivo’s trusted cloud communications platform — helps you exceed customer needs, keep your agents productive, and identify coaching opportunities in real time.
1B+ API calls
Proven infrastructure with over a billion voice calls and messaging interactions each month across the globe.
99.99% Up-time
Enterprise-grade platform with high availability and extreme reliability— with a 99.99% uptime SLA.
190+ Countries
Thousands of businesses trust Plivo’s data privacy, security, and compliance. (SOC 2, Privacy Shield, CCPA, and GDPR).
#1 Customer
According to G2, Plivo ranked #1 in customer satisfaction for cloud communication providers.
G2 badge

Omnichannel customer service puts your customers at the center.

Find the plan that works for you today.

  • Monthly Billing
  • Annual Billing
per user, per month

For small teams getting started with omnichannel customer service.

Request a Demo
The Professional plan includes:
  • Unified Agent Desktop
  • Voice (Inbound and Outbound)*
  • Call Recording and Storage (6 mos)
  • Basic Chat (Web and In-App Mobile)
  • Messaging (SMS/MMS for US & CA)*
  • WhatsApp for Business Messaging
  • Multilingual and Custom Greeting Functionality
  • Basic IVR Routing
  • Queues (10 total)
  • Basic Business Hours
  • Basic Live Monitoring Dashboards
  • Basic Historical Reporting
  • Integrations with Salesforce Service Cloud, Zendesk
  • Integrations via Webhook
  • Basic Support
per user, per month

For midsized teams enhancing omnichannel customer service with advanced features.

Request a Demo
Includes everything in Professional, plus:
  • Call Conferencing (up to 3 participants)
  • Request Callback
  • Call Recording and Storage (12 mos)
  • No-Code Flow Builder
  • Queue and Skill-Based IVR routing
  • Custom Chat Widget with Automated Responses
  • Queues (30 total)
  • Custom Agent Statuses and Call Dispositions
  • Advanced Reporting
  • Enhanced Support
¹ Subjected to Contacto’s Fair Use Policy.

Frequently Asked Questions

As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.

Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.

We strive to be transparent in all of our pricing. Voice, SMS/MMS, and WhatsApp usage fees vary by country, and messaging surcharges vary by carrier. A complete list of usage rates and surcharge fees can be found on our Rates and Fees page.

We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.

No. Our Professional and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.

Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.