Voice Support Software

Native inbound and outbound calling worldwide

Connect with your customers via natively integrated voice capabilities, powered by Plivo’s own Premium Communications Network.

Contacto's Voice support Hero Image
 
  • Number porting
  • Call transfer
  • Call queuing
  • Call whisper
  • Call conferencing
  • Custom greetings
  • Call recording
  • Live monitoring
  • Callback
  • Text to speech

Powerful features out of the box

Deliver voice support with powerful call management features.

Contacto's Customised customer journey builder

Omnichannel routing

With Contacto’s voice support software streamline the customer experience and improve first-contact resolution rates by routing conversations based on capacity, availability, skills, and more.

  • Programmable IVR software. Create your perfect combination of IVR scripts, menus, and options.
  • Conversational flow builder. Design, build, and deploy customized customer journeys in just a few clicks  with a drag-and-drop builder.
  • Business hours and holidays. Configure the unique operational hours of your business and define the journey for customer service requests received in off-hours.
 

Voice Support - Global Coverage

Local and Toll-Free Support.
  • Obtain local and toll-free phone numbers in 50+ countries
  • Receive calls in 50+ countries
  • Make calls to 190+ countries
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Give your customer service a human touch

Give your team the tools you need to increase productivity for your modern support team.
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