Voice Support Software
Native inbound and outbound calling worldwide
Connect with your customers via natively integrated voice capabilities, powered by Plivo’s own Premium Communications Network.
- Local and toll-free calling
- Number porting
- Configurable IVR
- Queues and skill-based routing
- Call transfers
- Call conferencing
- Custom greetings
- Call recording
- Live dashboards
- Custom hold music
- Business hours and holidays
Powerful features out of the box
Deliver voice support with powerful call management features.
With Contacto’s voice support software streamline the customer experience and improve first-contact resolution rates by routing conversations based on capacity, availability, skills, and more.
- Programmable IVR software. Create your perfect combination of IVR scripts, menus, and options.
- Conversational flow builder. Design, build, and deploy customized customer journeys in just a few clicks with a drag-and-drop builder.
- Business hours and holidays. Configure the unique operational hours of your business and define the journey for customer service requests received during off-hours.
Voice Support - Global Coverage
- Obtain local and toll-free phone numbers in 50+ countries
- Receive calls in 50+ countries
- Make calls to 190+ countries
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Give your customer service a human touch
Give your team the tools you need to increase productivity for your modern support team.