WhatsApp | SMS | MMS
Interact with your customers on the world’s most popular messaging channels
Manage asynchronous customer conversations via Whatsapp or SMS/MMS all within the unified agent workbench
Meet customers on their terms with simple, asynchronous mobile messaging
Easily integrate the leading consumer chat app into your customer service workspace.
Send and receive text messages and attachments within the agent workflow for seamless support no matter the modality.
Messaging on their terms
- Make it easy. Offer simple communication with the world’s most popular channels by reducing friction and increasing engagement.
- Take a pic. Enhance customer experience with support for several attachment types to aid the conversation, including pictures and videos.
- Go offline. Custom messaging and automated responses to improve self-service and off-hours experience.
Elevated agent experience
- Concurrent messaging. Agents can manage multiple inquiries at a time for higher throughput and customer satisfaction.
- Unified agent desktop. Calls, texts, in-app chats come through the single view workbench for sensible, seamless workflows. No tab hopping or swivel chairing systems!
- Constant context. With inquiry history and ticket associations agents will have proper context for every customer conversation.