Live Chat support
Powerful, customizable live chat support for high-touch B2C CX.
Customizable web and in-app chat for when your customers need it most.
Powerful digital-first engagement
Engage customers in your mobile app, seamlessly integrated with Contaco’s agent desktop.
Quickly and easily implement a chat widget on your website to meet your customers on this important channel.
Native multimedia support
Send and receive multimedia attachments for conversations with more context.
Chat typing indicators
Let customers know help is on the way -and see when they're typing back.
Customizable chat widget
Contacto’s chat solution includes branding components so your presence remains consistent and front-and-center for your customers.
Canned responses Coming Soon
Provide your agents with right language for the proper quick-send response.
Streamline processes for agent productivity
- Concurrent messaging. Enable agents to manage multiple conversations as needed; during peak periods or as your business needs require.
- Unified agent desktop. Respond to all incoming conversations, no matter the channel, from a single application with access to customer data via integrated systems.
- Chat to Voice Made Easy. Chat is the preferred self-service or asynchronous channel, but sometimes it is best to just pick up the phone. Switch easily between chat and voice calls during a single customer interaction.
Chat routing with FlowBuilder
Route incoming chats - just like phone calls. to specific queues or skill groups.