Live Chat support

Powerful, customizable live chat support for high-touch B2C CX.

Customizable web and in-app chat for when your customers need it most.

Contacto's in-app chat support Hero Image
 
 

Offer powerful, digital-first engagement

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In-app chat support

Engage your customers with seamless, mobile-first conversations.

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Web chat support

In-browser chat widgets give customers immediate assistance.

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Native multimedia support

Send and receive multimedia attachments for conversations with more context.

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Chat typing indicators

Let customers know help is on the way -and see when they're typing back.

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Customizable chat widget

Keep the look and feel of your brand during online conversations with contacto’s live chat support software

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Canned responses

Provide your agents with right language for the proper quick-send response.

 
Omnicahnnel Conversation dashboard

Streamline processes for agent productivity

  • Concurrent messaging. Empower agents to handle multiple conversations at the same time.
  • Unified agent desktop.Unified agent desktop. Respond to all incoming conversations, no matter the channel, from a single application, and access customer data from integrated systems.
  • Omnichannel conversations. Our live chat support enables you to switch channels mid-conversation without routing to a new agent or losing the thread.
 
Contacto's Self Service IVR workflow

Serve customers - even when agents are offline

Automate self-serve requests and FAQs

  • Visual IVR
  • Virtual AgentsComing Soon

Give your customer service a human touch

Give your team the tools you need to increase productivity for your modern support team.
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