Connect With Customers On Any Channel - Anywhere
Contacto brings together customer service communications into one single view.
Voice
Connect with customers quickly and easily with business-critical voice calling on Plivo’s premium communications network.
Global phone numbers
Instantly provision local, mobile, and toll-free phone numbers in 65+ countries — fully tested for quality and compliant with local regulations.
Call any phone
Make outbound phone calls to 200+ countries without having to deal with the complexity of telecom carriers or local regulations.
Fully-featured call controls
Enterprise-grade inbound and outbound calling, hold, mute, warm/cold transfer, conferencing, local caller ID, business hours, and more.
Customizable IVR
Tailor multi-level interactive voice response menus with audio or text to route calls or enable customer self-service to FAQs.
Call recording
Record every call for quality assurance and training purposes. Listen to past recordings at any time for added context.
Reliable, secure network
Globally distributed direct-to-carrier network and intelligent routing for crystal clear voice calls, plus Privacy Shield and GDPR compliance.
Chat
Live chat with customers from within your mobile app or on your website to provide high touch, in-the-moment assistance when they need it most.
In-app support
Deliver mobile-first customer service for seamless communication that doesn’t require customers (or agents) to toggle between applications.
Web-chat
Engage with customers on your website through a chat widget that’s customizable to your own brand experience.designed
Concurrent messaging
Increase contact center efficiency by empowering agents to handle multiple customer conversations at the same time.
Native multimedia support
Send and receive photos or other multimedia attachments for richer, more contextualized conversations with your customers.
Virtual agents (coming soon)
Automate self-serve requests and FAQs to serve your customers 24/7/365 via an intuitive and intelligent chatbot assistant.
Unified agent experience
All communications, including chat, are unified into one tool, so agents can hit the ground running with just one simple interface.
Messaging
Let your customers choose the messaging channel - with live chat, WhatsApp, and SMS - meet your customers on their terms, while Contacto keeps the conversation history in sync all in one place.
WhatsApp messaging
Deliver real-time support via the leading consumer chat app, which can be used anywhere customers have an internet connection.
SMS & MMS messaging
Customers can exchange text messages (SMS) and picture messages (MMS) with your support team, natively from their phone.
Text enabled phone numbers
Receive SMS on phone numbers from customers in 10+ countries with MMS-enabled numbers in the US and Canada using the same SMS phone number.
Notifications and alerts
Provide proactive updates to your customers for better customer service — for instance, notify them of tracking updates for a package.
Asynchronous messaging
Let customers choose the pace of interaction. The unified timeline enables agents to pick up the chat anytime, without missing a beat.