Engage Your Customers on the Channels They Prefer

Provide live customer service and helpful automation across the channels your customers prefer, and use the most convenient channel to resolve their issues.

Voice

Connect with your customers via natively integrated inbound and outbound voice capabilities powered by Plivo’s own Premium Communications Network for crystal-clear voice quality and reliable connectivity.

Features
Icon
Global phone numbers

Instantly provision local, mobile, and toll-free phone numbers in 65+ countries — fully tested for quality and compliant with local regulations.

Icon
Call any phone

Make outbound phone calls to 200+ countries without having to deal with the complexity of telecom carriers or local regulations.

Icon
Fully-featured call controls

Enterprise-grade inbound and outbound calling, hold, mute, warm/cold transfer, conferencing, local caller ID, business hours, and more.

Icon
Customizable IVR

Tailor multi-level interactive voice response menus with audio or text to route calls or enable customer self-service to FAQs.

Icon
Call recording

Record every call for quality assurance and training purposes. Listen to past recordings at any time for added context.

Icon
Call transcription

Reduce “Could you repeat that?” requests with call transcription. Agents can refer to real-time transcripts so customers always feel heard.

Icon
Reliable, secure network

Globally distributed direct-to-carrier network and intelligent routing for crystal clear voice calls, plus Privacy Shield and GDPR compliance.

Chat

Live chat with customers from within your mobile app or on your website to provide high touch, in-the-moment assistance when they need it most.

Features
Icon
In-app support

Deliver mobile-first customer service for seamless communication that doesn’t require customers (or agents) to toggle between applications.

Icon
Web-chat

Engage with customers on your website through a chat widget that’s customizable to your own brand experience.designed

Icon
Concurrent messaging

Increase contact center efficiency by empowering agents to handle multiple customer conversations at the same time.

Icon
Native multimedia support

Send and receive photos or other multimedia attachments for richer, more contextualized conversations with your customers.

Icon
Virtual agents (coming soon)

Automate self-serve requests and FAQs to serve your customers 24/7/365 via an intuitive and intelligent chatbot assistant.

Icon
Unified agent experience

All communications, including chat, are unified into one tool, so agents can hit the ground running with just one simple interface.

Messaging

Let your customers choose real-time or asynchronous messaging — or anything in between — while the unified conversation history keeps the context.

Features
Icon
WhatsApp messaging

Deliver real-time support via the leading consumer chat app, which can be used anywhere customers have an internet connection.

Icon
SMS & MMS messaging

Customers can exchange text messages (SMS) and picture messages (MMS) with your support team, natively from their phone.

Icon
Text enabled phone numbers

Receive SMS on phone numbers from customers in 10+ countries with MMS-enabled numbers in the US and Canada using the same SMS phone number.

Icon
Notifications and alerts

Provide proactive updates to your customers for better customer service — for instance, notify them of tracking updates for a package.

Icon
Asynchronous messaging

Let customers choose the pace of interaction. The unified timeline enables agents to pick up the chat anytime, without missing a beat.

Give your customer service a human touch

Give your team the tools you need to increase productivity for your modern support team.
Join the Waitlist