We know security is top of mind for many people today. At Contacto, protecting your information is our highest priority. We want to earn your trust when it comes to keeping your data safe. We’re pleased to share that we’ve renewed our SOC 2 Type 2 certification, which incorporates controls relevant to HIPAA compliance. We’ve also renewed our PCI DSS certification to keep payment information secure.
As a Contact center as a service (CCaaS), maintaining trust means stringent security controls on sensitive customer information. This year we renewed our SOC 2 Type 2 certification, which validates our security processes to meet strict industry standards over time. Specific areas covered include:
These controls continue to evolve as we maintain the privacy and security of customer data and perfect our security systems.
For healthcare clients, we provide HIPAA business associate agreements (BAA) to ensure the safeguarding of sensitive patient information in line with healthcare regulations. While our SOC 2 report encompasses controls pertinent to HIPAA, achieving full compliance is a shared responsibility, necessitating both Contacto and our clients to diligently uphold their respective roles.
For customers processing credit card payments, we comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect sensitive payment data through encryption, access controls, and regular external auditing. Customers must also use our systems properly when processing payments to maintain PCI compliance.
While compliance certifications are important, we don’t view security as just a box to check. Our team is dedicated to continuously strengthening protections through more advanced systems, employee training, and industry best practices. We’ll keep you updated on our progress.
We’re proud of our team’s hard work over the past year, and we’ll continue striving toward more robust security measures and accreditations in the future.
You can read more about our renewed SOC 2 Type 2, PCI compliance, our security measures, and how we’re continually protecting your data on our security page.
Your security is always our top priority. We appreciate your trust in us.