Platform
Channels
Voice
Native inbound and outbound
calling
Chat
Live web and in-app chat support
In-App
Web
Messaging
SMS and WhatsApp text messaging
WhatsApp
SMS
Social
Coming Soon
Integrated social platform messaging
Facebook
Twitter
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Features
Omnichannel Customer Journey
Design customer service journeys visually
Unified Agent Desktop
360° view of the customer
Reporting & Analytics
Gain visibility to make data-driven decisions
Monitoring & Coaching
Make every agent your best agent
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Resources
Downloads
Blog
Pricing
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10 Best Practices for Customer Communications
customer experience
18 Nov 2021
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