Cloud Contact Center

Simple for agents, invisible to customers

Build customer loyalty, not complexity. Helpful automations and an omnichannel experience keep your agents productive and your customers happy.

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See and manage every customer interaction in one place

The most reliable cloud Contact Center Solution — powered by Plivo’s trusted cloud communications platform — helps you exceed customer needs, keep your agents productive, and identify coaching opportunities in real time.
Contacto's omnichannel customer interaction dashboard

Build customer loyalty, not complexity

One place to manage every customer interaction. Chat, voice, messaging, and social interactions are all integrated with the tools you already use to manage cases.

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Meet customers where
they are

Keep customers from jumping through hoops. Provide live customer service in whichever channels your customers prefer, all unified within Contacto.

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Provide contextualized support across interactions

Your customers shouldn’t have to repeat themselves. Merge customer support interactions across all touchpoints and devices to deliver contextualized, personalized support.

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Enable virtual agents to provide 24/7 self service

Delegate frequently asked questions to a virtual agent so complex issues can receive high-touch service. Reserve your team’s time for the harder questions.

Contacto's contact center dashboard displaying unified customer views

Make every agent your best agent

Empower agents with a unified customer view, intuitive workflows, and robust coaching features. Fewer tabs and less toggling mean more cases and more happy customers.

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Level up your agents

Empower agents with real-time, intelligent guidance on the best actions to take to exceed your customers’ needs.

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Streamline the agent experience

Our Contact Center unifies the data and tools agents need into a single, easy-to-use application so they can work more effectively.

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Measure and coach your team

Measure what matters so you can quickly identify performance trends and deliver high-impact coaching.

Contacto's Drag and drop contact center workflow builder

The Cloud Contact Center that’s simple to configure and start using

Integrate with the systems you already use, use our drag-and-drop workflow builder to manage it all together, and leverage native analytics to optimize.

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Intuitive drag-and-drop workflow Builder

Simply drag and drop to build custom, no-code workflows that remove friction and make you hyperproductive.

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Out-of-the-box integrations

Maximize your existing investments through seamless integration with the business systems you already use.

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Reporting and analytics

Turn real-time performance into data-driven insights to optimize the way you serve your customers.

 

Contacto, powered by Plivo

Plivo’s globally distributed premium communications network ensures virtually infinite scale while maintaining best-in-class quality for your business.
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Proven infrastructure with over a billion voice calls and messaging interactions each month across the globe.

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Enterprise-grade platform with high availability and extreme reliability— with a 99.99% uptime SLA.

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Thousands of businesses trust Plivo’s data privacy, security, and compliance. (SOC II, Privacy Shield, CCPA, and GDPR).